Privacy Policy

1. Introduction

Welcome to Kayibay ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience when using our website and services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using the Kayibay Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and phone number
• Store name, address, and business information
• Payment information (processed securely through third-party payment processors)
• Product information, inventory data, and sales records
• Customer information collected through your use of the Service
• Account credentials and authentication information
• A Kayibay-generated device identifier used for first-party login security and offline synchronization

2.2 Automatically Collected Information

When you use our Service, we may automatically collect certain information, including:

• Device information (device type, operating system, browser type, unique device identifiers)
• Usage data (how you interact with the Service, features used, time spent, pages visited)
• Location data (if you grant location permissions)
• Log data (IP address, access times, error logs, referral URLs)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and manage your account
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues, fraud, and security threats
• Personalize your experience and provide relevant content
• Send you marketing communications (with your consent)
• Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Supabase provides authentication, database, storage, and backend infrastructure; Resend delivers transactional email; configured payment providers process payment and settlement requests; and Apple provides App Store distribution and platform services.
• Business Transfers: In connection with any merger, sale, acquisition, or transfer of assets of our business
• Legal Requirements: When required by law, court order, government regulation, or to protect our rights, property, or safety
• With Your Consent: When you have given us explicit permission to share your information
• Public Information: Information you choose to make public (e.g., store name, product listings) may be visible to others

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure payment processing through certified providers

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and keep your account credentials confidential.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Cookie Preferences: Manage cookie settings through your browser

To exercise these rights, please contact us at support@kayibay.com or through your account settings.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

We use cookies for authentication, session management, security, and essential Service preferences. We do not use the Kayibay-generated device identifier for cross-company advertising tracking.

8. Data Retention

Account owners can initiate permanent deletion from Account & Privacy in the mobile app or seller portal. Access is disabled immediately and deletion becomes irreversible after a 7-day cancellation period. We delete the sign-in, business profile, staff, catalog, customers, and other information that we are not legally required to keep. Financial, fraud-prevention, dispute, and audit records may be retained where required, with direct personal and business identifiers removed or anonymized. A cancellation link is sent to the account email.

9. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information.

10. Third-Party Services

Our Service may contain links to third-party websites or services. We use Supabase for authentication, database, storage, and backend infrastructure; Resend for transactional email; configured payment providers for payment and settlement requests; and Apple for App Store distribution and platform services. We are not responsible for the privacy practices of third-party links and encourage you to read their privacy policies.

Payment providers vary by payment method and deployment and may include ZB and supported wallet providers. We update this policy when production processors change. Kayibay does not sell the first-party device identifier or use it for cross-company advertising tracking.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We may also notify you via email or through a prominent notice on our Service. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us: